Terms & Conditions

Returns

When you place an order on thekape.com, you are welcome to return any item(s) using our free returns service, provided the garment is not custom made and is returned within 14days of delivery.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrive back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/ or a refund refused.

Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

For assistance or to request an exchange please contact us on +971 50 437 1111 or info@thekape.com.